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Code of Ethics
We invite you to read our complete Code of Ethics:
Integrity - We are forthright and truthful in our dealings with customers, employees, vendors, and their stakeholders. We keep our promises.
Respect for the Law - We adhere to all laws, regulations and ordinances that pertain to the plumbing industry as prescribed by Federal, State, City and County Governments. We practice proper finance and accounting procedures in accordance with all laws governing a privately held business.
Excellence - We design, install, service and repair plumbing systems and parts in strict accordance with the highest industry standards. Safety & Reputation - We maintain a clean, safe, respectable and reputable place of business that reflects the high standards of Henrik Plumbing.
Teamwork - We support each member of our team to strengthen and build successful long lasting relationships.
Service - We maintain the highest degree of customer service to encourage repeat business and relationships with our customers. Respect for Others - We treat our customers, fellow employees and other industry professionals with the utmost of respect.
Privacy - We show the greatest respect for the sanctity of our customers' homes and their privacy.
Competition - We value fair competition. We advertise, promote and market our company fairly and accurately and in a manner that reflects the high standards of Henrik Plumbing, Inc.
We at Henrik plumbing are serious about the safety and quality of our work. We take pride in knowing that our crews are aware that the quality of their work and the satisfaction of our customers are the most important measure of their success.
Our regular work hours are 8:00 am and 6:00 pm, and in that time we will secure the site for safety, clean up after each day and not compensate our materials for cheaper value therefore labor and material are guaranteed.
All work is performed by our own staff of regular employees. We do not use subcontractors or outside laborers. Upon request, we will provide our customers with copies of Workman's Compensation and General Liability coverage.
Henrik Plumbing Exclusive No Risk
Piece of Mind Guarantees
1. Performance Guarantee
We guarantee your complete new repipe system is properly sized. We shall meet or exceed the local plumbing code requirements for pipe sizing. Proper sizing will deliver correct volume and pressure.
2. Material Guarantee
We use American Made Copper pipe and fittings. Our copper pipe has a 50 year manufacturer's warranty, that covers the cost of replacing the product including installation.
3. Lifetime Workmanship Warranty
We provide a lifetime workmanship warranty on the copper pipe and fittings, that covers parts, labor, and installation. We use the latest work procedures to insure the quality of our work.
4. Property Protection Guarantee
We promise to leave your property better then we found it. If we damage or harm anything in your property during the course of our work, we will correct the damage and make it right.
5. On-time Installation Date Guarantee
We guarantee to start your project on the date promised, and to work continuously until it is complete. We will work continuously on your project, and will not leave the job site to work on another project. If we fail to provide your installation on time, we will write you a check for $100 for each day we are late. Exceptions for inspections and patching.
6. "Apples to Apples" Low Price Guarantee
We guarantee you will not find a lower price for the system, workmanship and scope of work we proposed. If you are able to find a lower price "Apples to Apples" with the same scope of work within 30 days of our installation, we will pay you double the difference.
7. Complete System Guarantee
Prior to installation we will design, size, and match the repipe system to required demands. We have quality control check lists, that address the vital issues of the installation. We inspect and double check all of our work. We make sure our installation is the best. We provide the best warranties in the business and maintain the competitive edge in both quality and price.
(Warranty does not apply to partial installs or on work that has been altered and/or repaired by anyone other then our company. Warranty is for residential use only. Conditions Apply. See Below)
Apples to Apples - Low Price Guarantee Conditions
#1. Must be an approved member of THE LEAGUE OF CALIFORNIA HOME OWNERS. For Your Protection.
#2. Must be a member of the BETTER BUSINESS BUREAU with an "A+" rating.
#3. Must have current reference letters.
#4. Must provide both CALIFORNIA CONTRACTORS STATE LICENSE BOARD required checklists.
#5. Must cut-out, remove, and haul away old pipes, to protect the structural integrity of your home.
#6. Maintains a real shop, with a real and stable address (not a P.O. box or Suite #) that matches the address on the contract and with the State Contractors License Boards.
#7. Does not subcontract. The company pulling the permit must be the company that sells the contract.
#8. The warranty must be 100% transferable at no extra charge.
#9. The contractor must have a solid proven record of business, with a Contractor License of 74XXXX and lower.
#10. Has crews that drive Company owned and insured trucks, with uniformed crews.
Special note. It is our mission and promise to deliver the Best Service at the Best Price or at any price. We want you as our customer and we want your business, that is the reason we offer this Guarantee. We are working hard to earn your business and to be the right choice.
Plumber Comparison Checklist< Back
Repiping What makes Henrik Plumbing "The Right Choice" (it's better to be right than different)? The copper re-piping business is divided into a number of companies that are not quite who they pretend to be. There are a number of companies that make up the re-piping business and only a few of us are the real thing. Even the big box companies are sub-contracting out the work. What are some of the things the public can look for to see who they are really dealing with? Some re-pipe companies might have the same name, because at one time there was a partnership, that has since split up and they now trade under the same name but with a slight changes in the spelling. Sometimes these two companies advertise on the Radio and the name sounds exactly the same and to serve with the same service. The two companies may have significant difference. What about subcontracting and insurance? There are "Call Center" type companies that spends tons of money on mass marketing, and when thy get the signed contract in - they sell it to the lowest bidder among subcontractors. These call center type companies are spreading like a virus across state lines. These Call Center re-pipe companies are specialist at subcontracting the work out to a host of other companies that may or may not carry workers compensation insurance, general liability insurance, or proper state bonding. The company selling the re-pipe work is not actually the one performing the re-pipe project, or To properly repipe a home, it is important to remove the old pipes. Where there is access and it's possible you should you cut out and remove the old pipes, slide them out, and slide in the new pipes. As a result, you don't need to create new holes and weaken existing structures. Efforts should be made to maintain the existing structural integrity of your property (This is earthquake country). Some companies hide the fact that they leave the old pipes in place and drill new holes leaving the old pipes still in your home. It's illegal if you make a big hole that effects the integrity of the structure. If you ever sell your home it could be a problem if galvanized plumbing was found in your house after a re-pipe job. You would either have to have it removed at an extra cost of $600-$2,000 or disclose it, which might take diminish the value off your asking price! And you never want copper piping touching iron pipe. Some companies will actually even give customers a repiping estimate over the telephone. A "telephone estimate" is at best an attempt to bring the customer in with the intent to "up sale" him later, or it can be the beginning of a poorly done repiping job. |
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